Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gfthrwearthecrown@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gfthrwearthecrown@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gfthrwearthecrown@gmail.com.

Thank you for shopping with GFTHR. We hope you love your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unworn, unwashed, and unused

Items must be in their original condition with tags attached

Proof of purchase or order confirmation is required

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items

Gift cards

Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider

Original shipping fees are non-refundable unless the item received was defective or incorrect.

Exchanges

We only replace items if they are:

Damaged

Defective

Incorrectly shipped

If you need an exchange, please contact us at: support@gfthr.com

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with:

Your order number

Clear photos of the item and packaging

We’ll resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as GFTHR is not responsible for returns lost in transit.

Order Cancellations

Orders can be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

Contact Us

For any questions regarding returns or refunds, contact us at:

GFTHR Support

Email: support@gfthr.com

Website: gfthr.co.za