Refund policy

Thank you for shopping with GFTHR. We hope you love your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unworn, unwashed, and unused

Items must be in their original condition with tags attached

Proof of purchase or order confirmation is required

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items

Gift cards

Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider

Original shipping fees are non-refundable unless the item received was defective or incorrect.

Exchanges

We only replace items if they are:

Damaged

Defective

Incorrectly shipped

If you need an exchange, please contact us at: support@gfthr.com

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with:

Your order number

Clear photos of the item and packaging

We’ll resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as GFTHR is not responsible for returns lost in transit.

Order Cancellations

Orders can be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

For any questions regarding returns or refunds, contact us at:

GFTHR Support

Email: support@gfthr.com

Website: gfthr.co.za

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